Pharmacy Alums Honored in One to One Patient Counseling Recognition Program
Anne Leogrande, BPharm '97, and Jonathan M.Galiardi, PharmD '07, have been recognized for their dedication and competence at counseling patients in the Seventh Annual One to One Patient Counseling Recognition Program, sponsored by Pharmacy Today, an official publication of the American Pharmacists Association.
Below are the profiles featured in the program publication:
Anne Leogrande BPharm
CVS Caremark Center, Moriches, N.Y.
1997 graduate of Ohio Northern College of Pharmacy
When nominating Anne Leogrande, BPharm, for One to One recognition, her pharmacy supervisor, Gregory Petrucci, PharmD, wrote, “Anne is not a pill counter. She’s a friendly face. And is not a white coat. She’s your neighbor. She doesn’t hide behind partitions and protocol. She reaches out to inform and comfort. Leogrande strives to treat each of the patients at her Center Moriches, N.Y., CVS Caremark as neighbors and even family members. “I value my role as a pharmacist in these patients’ lives,” Leogrande said. I want them to know they can rust me to look after them like family.”
Often fulfilling this role requires nothing more than paying personal attention to patients and reassuring them. One of Leogrande’s most powerful patient interactions involved a man scheduled to undergo coronary artery bypass surgery. “He was really nervous, so I offered an empathetic ear and gave him supportive words,“ she recalled. Leogande builds personal relationships by being the person at the counter to take prescription orders as well as the person who hands filled prescriptions to patients. “I became a pharmacist because I knew I wanted to help people, and pharmacy allows me to play an important role in the delivery of patient’s health care,” she explained. “I always do what I can to be accessible to patients and to thoroughly answer their questions in a manner they will understand.”
Jonathan M. Galiardi, ParmD
University Hospital Extended Care Campus, Chardon, Ohio
2007 graduate of ONU pharmacy
In nominating Jonathan Galiardi, PharmD, for One to One recognition, former patient Dena Lander praised him as knowledgeable, patient and kind. She also wrote, “He saved my life.”
Elderly and living alone, Lander began falling and becoming unable to recover her feet after she began taking a prescription sleep medication. Recalling that Galiardi had invited her to call him as he worked the overnight shift at the CVS Caremark pharmacy in Woodmere Village, Ohio, Lander did consult him. She had already called emergency services several times, and she was concerned she would suffer a broken arm or hip. What Lander feared most, however, was losing her independence and having to give up her home.
Research into Lander’s prescription history revealed a probable interaction between her sleep aid and one of her pain medications, Galiardi explained. “I didn’t have an answer for her at first, but I promised to research the issue and discovered the potential interaction,” he said.
Galiardi advised her to speak to her physician about getting weaned from the sleep aid. When she was able to stop using the medication, Landers stopped falling.
Galiardi took a clinical pharmacy position with Cleveland-based University Hospitals a few months after Landers wrote her letter. He still takes every opportunity to work directly with patients, however, and participates in weekly rounds with physicians and interns at the University Hospital Extended Campus in Chardon, Ohio. He also closely supervises the medication regimens of patients in his facility’s critical care unit.
He believes that interacting with patients in the heart of pharmacy practice. “Any time you speak with a patient, you give them the chance to open up and tell you about a deeper problem that other health care providers may have missed,” Galiardi said. He also observed: “It’s not really health care if you’re not talking with patients. If all you’re doing is filling prescriptions, it’s just factory work.”
The hospital experience has given Galiardi deeper insight into the important role pharmacists play in ensuring patients receive the greatest benefit from their medications and in protecting patients from medication errors. “In terms of continuity of care, medication counseling is essential for patients,” he said. “Working in hospital and community pharmacies, I’ve seen from both sides how information about medications can be lost in the patient’s transition from hospital to home. Counseling patients lets us bridge that gap.”